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Repair & Warranty

The Repair and Warranty Service (RWS) team provides multi-year support as a result of Curtiss Wright Controls Embedded Computing's process for obsolescence management including Curtiss-Wright's commitment to purchase and store components when they are offered for last-time buy.  As a result, Curtiss-Wright provides long-term repair support for its products and a product family is typically repaired for 10 or more years from its date of introduction.  For instance, Curtiss-Wright intends to repair the ‘179 family of single board computers, first introduced during 1999, until at least 2011.  If customers require support beyond the 10-year mark, then Curtiss-Wright offers the Longevity of Repair (LOR) service that is described under Longevity of Supply & Repair. 

In addition to providing long-term support, the RWS team offers the following:

  • Fixed-price repairs.  Fixed prices help customers achieve cost determinism and, through streamlined administration associated with fixed prices, shorten repair turn-around times. 
  • Extended warranties.  Curtiss-Wright offers multi-year, extended warranties that enhance programs' cost determinism.
  • Upgrades & retrofits.  Existing boards can be upgraded to newer configurations that have improved software loads, more memory, or other enhancements.
  • Failure analysis.  RWS provides preliminary fault determination and correction (i.e. component identification and replacement).  Coupled with Curtiss-Wright's Quality Assurance and Customer Support teams, the fault determination can be expanded to become a more detailed failure analysis.

Return Material Authorization

For Return Material Authorization (RMA) information please click here to choose the location where your product was purchased.
 
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